Policies and Privacy

 

Welcome!

Thank you for shopping with Lauren Ann Paul at laurenannpaul.com. Each one-of-a-kind rug hooking is meticulously stitched down to the tiniest detail, ensuring top quality craftsmanship and artistry.

These pieces of art make the perfect addition to your wall decor.  Lauren Ann Paul is bringing punch needle rug hooking out of the past and into contemporary design.

Each piece is ready to hang and makes the delightful little gift or personal indulgence.

Payment

All prices are in US dollars and payment is expected in full before an item can be shipped unless otherwise stated in the product listing. Paypal and all major credit cards are accepted.

Returns

Your satisfaction with your purchase and experience is of the utmost importance!.  Please don’t hesitate to contact hello@laurenannpaul.com with questions or concerns regarding your order.  

Due to the one-of-a-kind nature of this work, returns and/or exchanges are not accepted.  Please make sure to read product descriptions, dimensions, and shipping policies carefully before completing your purchase.

*If you are located in the EU, legally you have a right to make returns within 14 business days. Item must be received by Lauren Ann Paul in its original condition before a refund can be made. Return shipping expenses are the responsibility of the customer.

Defects

In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit as a result of mishandling by the shipping service) a refund may be possible.  Please contact hello@laurenannpaul.com within 2 days of receiving your purchase with images and a description of the damage.  Before a refund is possible, the defective product must be returned in it’s original condition and packaging.  Shipping expenses are the responsibility of the customer.  Because each is 100% handmade and one-of-a-kind exchanges or replacements are not possible.

Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange.  Great care is taken to accurately document and describe each piece and color variations may occur due to your own monitor settings.

Lost or Damages Packages

If your package is taking longer than the estimated delivery time, please be patient! Your package may be held up in customs for some reason and will still be delivered! In the case of a lost package, please contact your local post office for assistance. Lauren Ann Paul is not responsible for lost or damaged packages after they have been shipped. 

Please check the integrity of the package or envelope before signing to receive the order. Refuse the package if it has been obviously damaged or tampered with. Please note, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered. 

Returned Packages

If a package is returned to Lauren Ann Paul because the buyer provided the wrong address or has not claimed a package after the delivery attempt, the buyer will be notified by email. A refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.

Privacy Policy

By using this site, you agree to provide Lauren Ann Paul with personal data as outlined below. This permission may be revoked at any time.

Information I Collect:

To fulfill any orders, you must provide Lauren Ann Paul with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information if you contact Lauren Ann Paul directly at hello@laurenannpaul.com.

Cookies may be used on this site to collect and track certain demographic information and site use information from visitors.

Why I Need Your Information and How I Use It:

Lauren Ann Paul relies on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide services, such as when Lauren Ann Paul uses your information to fulfill your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list through laurenannpaul.com;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Squarespace Policies and Terms of Use. I use your information as necessary to comply with my obligations under the Squarespace Policy and Terms of Use.

Information Sharing and Disclosure:

Information about customers is important to this business. Lauren Ann Paul shares your personal information for very limited reasons and in limited circumstances, as follows:

  • Etsy. Lauren Ann Paul shares information with Squarespace, Stripe, and Paypal as necessary to provide you with services and comply with certain obligations under both the Squarespace Policy and Etsy Terms of Use.

  • Compliance with laws. Lauren Ann Paul may collect, use, retain, and share your information with a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.

Data Retention:

Lauren Ann Paul retains your personal information only for as long as necessary to provide you with specific services and as described in this Privacy Policy. Your contact information, such as email addresses will be deleted from Lauren Ann Paul records However, certain details of those records, especially transaction details, may also be retained for longer periods to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. The data included in your receipt may be retained for up to 4 years.

Transfers of Personal Information Outside the EU:

As a US based business, Lauren Ann Paul may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Lauren Ann Paul transfers information about you outside of the EU, they rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

  • Access. You may have the right to access and receive a copy of the personal information Lauren Ann Paul holds about you by emailing directly, hello@laurenannpaul.com.

  • Change, restrict, delete. You may also have rights to change, restrict Lauren Ann Paul use of, or delete your personal information. Absent exceptional circumstances (like where Lauren Ann Paul is required to store data for legal reasons) Lauren Ann Paul will generally delete your personal information upon request.

  • Object. You can object to (i) Lauren Ann Paul processing of some of your information based on their legitimate interests and (ii) receiving marketing messages from Lauren Ann Paul after providing your express consent to receive them. In such cases, Lauren Ann Paul will delete your personal information unless they have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about Lauren Ann Paul’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact:

For purposes of EU data protection law, Lauren Ann Paul is the data controller of your personal information. If you have any questions or concerns, you may contact Lauren Ann Paul by emailing hello@laurenannpaul.com

Thank you!